Privacy Policy
Last Updated: July 1, 2026
Terra Head Spa (“Terra Head Spa,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://terraheadspa.com, communicate with us, book an appointment, purchase a service or product, or otherwise interact with Terra Head Spa.
By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
The information we collect depends on how you interact with Terra Head Spa.
Information You Provide Directly
We may collect information you voluntarily provide, including:
Your name
Email address
Telephone number
Mailing or billing address
Appointment date and service selections
Communication preferences
Questions, comments, reviews, and other messages
Gift card, promotion, or purchase information
Information submitted through contact forms, consultation forms, client intake forms, or surveys
Appointment and Service Information
When you schedule or receive services, we may collect information necessary to determine whether a service is appropriate and to personalize your experience. This may include:
Hair, scalp, or skin concerns
Allergies or sensitivities
Product reactions
Pregnancy-related considerations
Medications or medical conditions that may affect a service
Treatment history
Service preferences and notes
Other information you choose to provide during a consultation or client intake process
Please provide only the information reasonably necessary for us to evaluate and perform the requested services. Do not submit Social Security numbers, complete payment card numbers, government identification numbers, or emergency medical information through a general website contact form.
Payment and Transaction Information
Payments may be processed through a third-party payment processor or appointment-booking provider. These providers may collect your payment card number, expiration date, billing address, and other transaction information directly.
Terra Head Spa generally receives transaction confirmations and limited payment information rather than your complete payment card number.
Information Collected Automatically
When you visit our website, we and our website service providers may automatically collect information such as:
Internet Protocol address
Browser type
Device type
Operating system
Approximate geographic area
Referring website
Pages viewed
Links selected
Date and time of visits
General website activity and interaction information
This information may be collected through cookies, pixels, analytics tools, server logs, and similar technologies.
Information From Other Sources
We may receive information from:
Appointment-booking platforms
Payment processors
Social media platforms
Email or text-message service providers
Advertising and analytics providers
Referral partners
Publicly available sources
Information received from third parties may be combined with information you provide directly to us.
2. How We Use Your Information
We may use personal information to:
Schedule, confirm, modify, or cancel appointments
Provide consultations, treatments, and other requested services
Evaluate whether a requested service is appropriate
Personalize your experience and maintain service notes
Process purchases, deposits, refunds, and gift cards
Send appointment confirmations, reminders, follow-up messages, and service-related notices
Respond to questions and customer-service requests
Maintain client and business records
Communicate about products, services, events, promotions, or business updates
Improve our website, services, and customer experience
Measure website traffic and marketing performance
Protect against fraud, misuse, security threats, or unlawful activity
Enforce our policies and agreements
Comply with legal, accounting, tax, licensing, insurance, and regulatory obligations
Establish, exercise, or defend legal claims
Carry out another purpose disclosed when the information is collected
3. Email and Text Communications
When you provide your email address or telephone number, we may use it to communicate with you about appointments, inquiries, purchases, and services.
We may send promotional emails or text messages when you have provided consent or when otherwise permitted by law. You may opt out of promotional communications by:
Selecting the unsubscribe link in a marketing email
Following the opt-out instructions in a text message
Contacting Terra Head Spa using the information below
Opting out of marketing communications will not prevent us from sending necessary transactional messages, including appointment confirmations, payment notices, or responses to your requests.
We do not provide text-message consent information to third parties for their independent marketing purposes.
4. Cookies and Similar Technologies
Our website and service providers may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve performance, and measure marketing effectiveness.
Cookies may include:
Essential Cookies
These cookies support basic website functions, security, navigation, and form submissions.
Functional Cookies
These cookies remember preferences and help provide enhanced website features.
Analytics Cookies
These cookies help us understand how visitors find and use the website, including which pages are viewed and how visitors move through the site.
Advertising Cookies
If advertising technologies are enabled, these cookies or pixels may help measure advertisements, understand whether an advertisement led to a website visit, or present advertising based on general online activity.
You can adjust cookie settings through your browser. Blocking or deleting cookies may cause certain website functions to operate differently or become unavailable.
Some browsers offer “Do Not Track” settings. Because there is not currently a uniform industry standard for responding to these signals, our website may not respond to every Do Not Track request.
5. How We Disclose Information
We may disclose personal information to companies and individuals that help us operate the business, including:
Website hosting and technology providers
Appointment scheduling and client-management platforms
Payment processors
Email and text-message providers
Analytics and advertising providers
Information technology and cybersecurity providers
Professional consultants, accountants, insurers, and attorneys
Contractors and service providers assisting with business operations
These providers may access information only as reasonably necessary to perform services for Terra Head Spa or as permitted by their agreements and applicable law.
We may also disclose information:
When required by law, subpoena, court order, or governmental request
To investigate or prevent suspected fraud, security incidents, or unlawful activity
To protect the rights, safety, property, or interests of Terra Head Spa, our clients, or others
In connection with a merger, acquisition, financing, reorganization, sale of assets, or other business transaction
With your consent or at your direction
Terra Head Spa does not sell personal information to third parties in exchange for money.
6. Third-Party Services and Links
Our website may contain links to or integrations with third-party websites and services, including booking, payment, map, social media, or review platforms.
When you interact with a third-party service, that provider may collect information under its own privacy policy and terms. Terra Head Spa does not control and is not responsible for the privacy, security, content, or practices of third-party websites or services.
You should review the privacy policies of any third-party platforms you use.
7. Data Retention
We retain personal information for as long as reasonably necessary to:
Provide services
Maintain appropriate client and transaction records
Complete the purposes described in this Privacy Policy
Comply with legal, tax, accounting, insurance, and licensing requirements
Resolve disputes
Enforce agreements
Protect legitimate business interests
The retention period may vary depending on the type of information, the reason it was collected, and applicable legal requirements.
When information is no longer reasonably needed, we may delete, anonymize, or securely dispose of it.
8. Data Security
Terra Head Spa uses reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
These safeguards may include access restrictions, password protection, secure service providers, software updates, and secure methods of storing or disposing of records.
No website, electronic transmission, or storage system can be guaranteed to be completely secure. You provide information electronically at your own risk.
9. Your Privacy Choices
Depending on where you live and the laws that apply, you may have the right to request that we:
Confirm whether we maintain personal information about you
Provide access to certain personal information
Correct inaccurate information
Delete certain information
Provide a portable copy of certain information
Limit or object to certain uses of information
Withdraw consent when processing is based on consent
Opt out of promotional communications
To submit a privacy request, contact Terra Head Spa using the information in the “Contact Us” section below.
Please describe your request and provide enough information for us to identify the relevant records. We may need to verify your identity before completing a request. We will respond in accordance with applicable law.
Certain information may be retained when necessary to complete transactions, maintain required records, protect legal rights, detect fraud, or comply with legal obligations.
We will not discriminate against you for making a valid privacy request.
10. Children’s Privacy
This website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information online directly from children under 13 without appropriate parental or legal guardian consent.
A parent or legal guardian should schedule services and provide any necessary information on behalf of a minor.
If you believe a child under 13 has provided personal information through the website without appropriate consent, please contact us so that we can review and delete the information when appropriate.
11. Wellness and Health-Related Information
Terra Head Spa provides spa, scalp wellness, hair, skin, beauty, relaxation, and related services. Information provided through the website or during a consultation is used to evaluate and personalize those services.
The website is not intended for medical emergencies, medical diagnosis, or urgent medical communications. Contact an appropriate licensed healthcare professional or emergency service for medical concerns.
Health-related information provided to a spa or beauty-service business may not receive the same legal protections as information provided to a healthcare provider covered by federal healthcare privacy laws.
12. Visitors From Outside the United States
Terra Head Spa is located in Florida and operates primarily for customers in the United States.
If you access the website from another country, you understand that your information may be transferred to, processed, and stored in the United States, where privacy laws may differ from those in your location.
13. Changes to This Privacy Policy
We may update this Privacy Policy when our services, technology, vendors, data practices, or legal obligations change.
The revised policy will be posted on this page with an updated “Last Updated” date. Material changes may also be communicated through the website or another appropriate method.
Your continued use of the website after an updated policy is posted means that you acknowledge the revised policy.
14. Contact Us
For questions about this Privacy Policy or requests concerning your personal information, contact:
Terra Head Spa
Altamonte Springs, Florida
Telephone: (689) 221-1459
Email: renew@terraheadspa.com
Website:https://terraheadspa.com/contact